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How mpolux88 Handles Your Personal Data

At mpolux88, your personal information — including your account details, payment records from DANA, OVO, GoPay and QRIS, and browsing activity — is collected only for the purposes…

Encrypted account dataDANA, OVO, GoPay & QRIS payment records protectedData stored only as long as requiredRight to access your own recordsContact our privacy team anytime

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What Data We Collect and Why

mpolux88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with mpolux88, we collect your name, email address, phone number, and the payment method you use — whether that is DANA, OVO, GoPay or QRIS. We also log device identifiers and session activity to detect unusual access patterns and keep your

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account secure. Your payment transaction records are retained for a minimum period required by applicable financial regulations, and access to those records depends on local law. We do not sell your personal data to third-party advertisers. Data shared with payment processors — such as QRIS gateway
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partners — is limited strictly to what is needed to complete your deposit or withdrawal. You may request a full copy of the data we hold on you at any time by contacting our privacy team via the channels listed on this page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about this Privacy Policy, want to correct information on your account, or need to request deletion of your data, our privacy support team is reachable through three channels. Whether you are in Yogyakarta or anywhere else in Indonesia, responses to privacy requests are processed within 3 working days. We ask you to include your registered email address when submitting any privacy-related request so we can verify your identity before acting on it.

Team online

Live Chat

Our live-chat support channel is open 24 hours a day, 7 days a week. Type 'Privacy Request' at the start of your message and our team routes it to the dedicated privacy handler within one hour.

Email Support

Send your privacy request to our official support email address found in your account settings under 'Help & Contact'. Include your account username and a description of the data change or deletion you are requesting.

Account Settings Portal

Log in, head to Settings, then select 'Privacy & Data'. From there you can download a copy of your account data, update your communication preferences, or submit a formal deletion request directly.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

Privacy at mpolux88 is managed through six concrete practices, each covering a specific part of how your data moves through our system — from the moment you deposit…

Encrypted Storage

All personal data and payment records — including your DANA and OVO transaction history — are stored using AES-256 encryption.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit.

Account Security Alerts

Any login from an unrecognised device triggers an automatic notification to your registered email or phone number.

Data Retention Schedule

Transaction data linked to QRIS, GoPay and bank transfers is retained for the period required by Indonesian financial regulations.

Third-Party Data Sharing

We share your data with payment processors only to complete transactions, and with identity-verification providers only when account security checks…

Your Right to Correct or Remove Data

You can request a correction or deletion of any personal data we hold.

Common Questions About Your Privacy at mpolux88

These are the questions our account holders ask most often about how their data is handled. If your question is not covered here, reach us directly through live chat or the privacy request form in your account settings — we respond within one business day for straightforward queries.

We collect your name, email address, phone number, and the payment method you register — DANA, OVO, GoPay or QRIS. We also log your device type and IP address to protect your account from unauthorised access attempts.

Payment data from DANA, OVO, GoPay and QRIS is transmitted over encrypted connections and stored separately from your public profile. Only the transaction status and amount are visible in your account history; full payment credentials are never stored on our servers.

Yes. Log in, go to Settings, then 'Privacy & Data', and select 'Download My Data'. We will prepare a file containing your account profile, session history and transaction records and make it available for download within 48 hours.

Submit a deletion request via the 'Privacy & Data' section in account settings or contact our live-chat team. We process confirmed deletion requests within 3 working days, where local law permits, and send a confirmation to your registered email once complete.

We share data only with payment processors (to complete your QRIS or GoPay transactions) and identity-verification providers when security checks are needed. We do not share your data with advertisers or marketing platforms under any circumstance.

Transaction records are kept for the period required under Indonesian financial regulations. If you close your account, your profile data is removed within 30 days. Retention of payment logs may be longer and depends on local law.

Lock your account immediately using the link in the security alert email we send to your registered address, then contact our live-chat team available 24/7. We will investigate and respond with a status update within 24 hours of your report.

How mpolux88 Handles Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Support

Account Settings Portal

Six Ways We Protect Your Privacy

Encrypted Storage

Cookie Controls

Account Security Alerts

Data Retention Schedule

Third-Party Data Sharing

Your Right to Correct or Remove Data

Common Questions About Your Privacy at mpolux88

01 What personal data does mpolux88 collect when I open an account?

02 How is my DANA or OVO payment data kept private?

03 Can I request a copy of all the data mpolux88 holds about me?

04 How do I ask mpolux88 to delete my personal data?

05 Does mpolux88 share my data with third parties?

06 How long does mpolux88 keep my account and transaction records?

07 What should I do if I think my account data has been accessed without permission?

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